© 2016-2017 by LLUKS LONDON. Proudly created by Zalinam.com for TanyaDimitrova.com

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Lluks london is a brand owned by Tanya Dimitrova Ltd. Company Reg No 04816997 VAT No GB 164390014 Reg Office 407 Britannia House 11 Glenthorne Road London, W6 0LH

To visit our parent website, please go to www.tanyadimitrova.com>

 

Get in touch

Lluks London

+44(0)20 8969 2483 info@llukslondon.com

www.llukslondon.com

10 Lancefield Studios

1A Beethoven Street

London, W10 4LG

Tanya Dimitrova Apparel Sampling and Production Clothing Manufacturer Dressmaker

CUSTOMER CARE

 

Have any questions or concerns? We’re always ready to help! Call us at +044(0)20 8969 2483 or send us an email at info@llukslondon.com

Despatch Information

In-stock items

Same day despatch

 

Out of stock items

Up to 3 working days

 

Bespoke and Prêt-à-Porter clothing

We aim to ship your item within 10-14 working days. We will inform you by phone or email if more time is required. Please contact us directly via email info@llukslondon.com if you need your item to be dispatched sooner than standard dispatch period. We may hold stock of standard size garments in our West London studio and will do our best to meet your wear date needs.

 

How do I track my order?

Tracking number is provided with every order shipped. Follow the link in your email or contact us  if you have not received one.

 

Do you provide international delivery?

Yes, we ship internationally. Please refer to the next section for fees information.

 

What are your delivery charges?

 

Orders over £350

We operate a FREE worldwide delivery policy. International sales may incur custom charges paid at destination country by the recipient. 

 

Orders below £350

International Tracked Standard up to 21 days £13.99 International sales may incur custom charges paid at destination country by the recipient. 

International Tracked Express up to 14 days £19.99 International sales may incur custom charges paid at destination country by the recipient. 

UK Tracked Standard 3-5 days £3.50

UK Tracked Express £5.50

Same-day London delivery £20

 

In-store collection

Free

 

Returns & Exchanges

 

Please return the items to:

Returns department

Lluks London by Tanya Dimitrova

10 Lancefield Studios

1A Beethoven Street

London, GB

W10 4LG

 

Retail items

28 days returns policy applies when items are returned in the original condition, unworn, unpacked, undamaged. Returns postage paid by buyer. Earrings are not eligible for refund or exchange if the original package seal is damaged. It is your responsibility to ensure you send the item with a trusted courier using tracked delivery service as we do not guarantee refunds or exchanges for items lost or damaged in post.

 

Bespoke items

Bespoke and made-to-measure or altered on request items are not eligible for full or partial refund unless the item is not as described on the original order.

Dyeable shoes

We only accept returns and offer exchanges or refunds on shoes damaged in post or with factory faults if any. 

Order cancellation

Bespoke and made-to-measure e-Tailoring items

3 working days from the date you placed the order

Bespoke, Bridal and Royal Ascot garments

5 working days from the date you placed the order 

Alterations 

You may need to check with us if alteration has not been started yet so we can apply changes to your garment as desired. If changes were made and are not amendable, you would still have to clear the balance and collect your garment.

Retail items

24 hours from the moment you placed the order 

Same-day delivery items

If you chose Same-day London delivery on checkout you may need to wait to receive the order first and arrange returns after this. 

How to cancel

Email info@llukslondon.com with your intention to cancel the order and include the following details:

Full Name

Order Number

Contact email address

Reason for cancellation

Desired solution (e.g. exchange, refund)

Refunds

Refunds are issued within 5 working days on the same payment card used to process the purchase online or in-store only after returned item is received and is checked to confirm that the item is eligible for full or partial refund.

 

Damaged, Missing or Faulty items

We take most care when shipping your parcel. However, we are not responsible for damages made by the logistics companies especially for long-distance shipments. If you believe the item was damaged on its way to you, email us on info@llukslondon.com with the image of the item and will either offer you a full or partial refund or a replacement item. When sending returns, it is your responsibility to ensure you send the parcel with a trusted courier using tracked delivery service as we do not guarantee refunds or exchanges for items lost or damaged in post on their way to us.

 

Colours and shades 

Satin and Designer shoes

Images shown of our website are provided by owners of the brand and reflect shades nearest to real product colour. However, we may not guarantee slightest difference in shades between online images and real-life products. 

Fabrics for bespoke clothing

We use finest and best-quality Italian and French fabrics to create pieces for our Prêt-à-Porter and bespoke made items. We carefully select and colour match fabric shades with those on our images though we may not be responsible for discontinued shades of fabrics if such should occur. We will inform you of the change to fabric shades and offer you an alternative nearest shade to the original colour. 

What is Made-2-Measure? 

Made-2-Measure items are those made from start to finish on order when you provide your size measurements. Our Made-2-Measure service is available online as well as in-store. To order online, please use on of the forms here. To order in-store, please book an appointment here. 

How does e-Tailoring work? 

Select one of the forms that matches your choice on the Design Your Own page and follow the instructions on the screen. At the bottom of the form page, press Calculate to see final cost of your order. Process to payment page and pay via PayPal. Your order is then made and shipped within 14 working days and you are provided order tracking number after shipment. 

What fabrics do you use? 

We use only fine fabrics from Italy and France to make our garments. Our suppliers have warehouses locally which allows us to have constant stock of real wool, silky crepe, fine satin and soft chiffon.

 
Can I provide my own fabric instead?

You can provide your own fabric however, we cannot guarantee fine result if the fabric is of lower quality which may affect the end result (i.e. strained seams, etc.) 

What is dyeable shoes? 

Dyeable shoes are those custom-dyed to order that may become your perfect choice to match your outfit. Please note not all styles are available for dying and you may need to check before buying. 

How long does it take to receive dyeable shoes? 

Dyeable shoes take 14 days to process. Please ensure you submit your order in advance before the wear date to receive your shoes, try them on and ensure you are happy with them. 

Can you colour-match shoes to my outfit? 

Yes we can. You may choose either from the designer's swatch-pack or provide us a colour that you want to have the shoes in. Please note that duplex-shade dying is unavailable and if you send us a multi-coloured swatch, we will find the middle shade to use when dying shoes.

Uncollected items 

Uncollected items are stored in our warehouse for 60 days after which they get disposed off. We are not responsible for any losses you may incur as a result of this. Neither we are responsible for recovering the costs of fabrics or other materials you provided to make your garment. 

What forms of payment do you accept? 

We accept telephone, online and in-store payments. 

What cards do you accept? 

We accept major credit and debit cards as well as Apple Pay and Wireless payments.

FAQ